A full refund will be granted if a package is lost in transition (if the customer does not arrange a reshipment).
A full refund will be granted if a package will not arrive within 30 days from the time of the shipping.
Products that are damaged by the manufacture can be refunded or reshipped.
In order to report a claim, all the packages must be kept, otherwise, the claim will not be valid. Products that are damaged on purpose are not valid for refunds.
Orders that are not delivered due to address insufficiency or mistakes are not subject to refunds. If the parcel is being returned to the sender, free reshipping of the product is possible.
Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
Sale items are not subject to refunds unless they are damaged.
Please save all packaging materials and damaged goods before asking us to fill a claim.