Thank you for choosing LINGIΛMOUR! We want to ensure that your shopping experience with us is enjoyable and hassle-free. Please read through our shipping and return policy to understand the process and guidelines for delivery and returns.
HOW DOES DELIVERY WORK?
We strive to provide you with a seamless delivery experience. Here's how our delivery process works:
- We use express shipping for most of our deliveries to ensure timely arrival.
- Your parcel is typically expected to arrive within 5-10 business days from the date it leaves our warehouse.
- Once your order is shipped, you will receive a confirmation email containing a tracking number. Please note that the tracking information may take up to 24 hours to update.
- We offer various shipping methods based on the destination country, including USPS, Royal Mail, Australia Post, Canada Post, Europe Posts, & Yanwen Post for other destinations.
Please be aware that the estimated delivery time does not include the preparation period, which involves quality checks, packing, paperwork, etc. This process usually takes 1-4 business days.
It is important to review your order carefully before completing the payment. If you accidentally select the wrong product, you have 24 hours from the payment processing time to make changes. After this period, we will proceed with the order processing.
We take responsibility for the shipment until it arrives at the destination country. Each order is assigned a unique tracking number, which you can use to contact the local shipping company for further assistance.
In the event that your package is unable to be successfully delivered and is returned to us, it is usually due to insufficient or incorrect address information provided. Please ensure that you enter your address accurately, including correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable), as these details are crucial for successful delivery.
LINGIΛMOUR cannot be held responsible for lost, misplaced, or incorrectly delivered shipments caused by incorrect address information provided at the time of purchase. If your package is returned to us due to reasons such as not collecting it on time, address changes, or incomplete shipping address, shipping fees for reshipment may apply.
Please note that delivery times may be subject to unexpected delays during holidays or due to other factors beyond our control.
We want you to be completely satisfied with your purchase from LINGIΛMOUR. If for any reason you are not, we offer a 14-day return policy. Please read the following guidelines for returning a product:
- The product(s) must be in unused condition, including all original packaging such as the storage bag and bow.
- To initiate a return, please email our Customer Service Team at firstname.lastname@example.org. Provide your order name, number, and the reason for your return.
- Our Customer Service Team may ask a few mandatory questions regarding your return to prevent misuse of our system.
- Items must be sent back within 14 days from the delivery date, along with the original package and label, to be eligible for a refund.
- Returned items should be free of stains, makeup, deodorant, or wear.
- Please note that LINGIΛMOUR does not provide pre-paid return labels, and you are responsible for covering the shipping costs for the return.
- Please do not send the package back to the manufacturer. Our manufacturing facility and return point are located in China.
- If you receive damaged, defective, or incorrect items, please report them immediately after delivery. Failure to report such damages within 48 hours will result in a denial of refund.
CUSTOMS, DUTIES, AND TAXES
Please be aware that LINGIΛMOUR is not responsible for any customs duties, tariffs, or taxes applied to your order. Any fees imposed during or after shipping are the customer's responsibility.
We hope this shipping and return policy clarifies our processes and guidelines. If you have any further questions or need assistance, please email us at email@example.com. Thank you for choosing LINGIΛMOUR!